SUPPORT

Keep the project safe first.

Before troubleshooting, save the project, stop previews or recordings and confirm that the project drive is connected. Do not delete files inside a .culinaframe project.

Camera or microphone missing

Open Settings → Capture Devices, refresh devices, then check macOS System Settings → Privacy & Security. Quit other apps using the device and reconnect it directly. For Continuity Camera, confirm the Mac and iPhone use the same Apple Account with Wi-Fi, Bluetooth and Continuity Camera enabled.

Recording or export will not start

Confirm a recipe project, shot and camera are selected; the project folder is writable; the destination is connected; and sufficient storage is available. Review every message in the app’s readiness check.

After an unexpected closure

Reopen the same project without moving it. The app attempts to adopt a valid interrupted take and preserves unreadable partial files for inspection.

Create a support bundle

Use Settings → Support & Diagnostics → Create Support Bundle. The default bundle excludes recipe content, media, project paths and raw crash reports. Include crash reports only when requested and review the bundle before sending.

Contact

Email support@recipeworks.studio with the app version, macOS version, Mac model, device names, expected result and repeatable steps. General enquiries: hello@recipeworks.studio.