REFUNDS AND CANCELLATION

Help with a purchase.

Real-money sales are not open. The current download is a free evaluation preview, and sandbox checkouts do not take real payments. The purchase information below explains the intended arrangements for the future paid release.

Who handles payments

Paid checkout is intended to be provided by Paddle, our authorised reseller and Merchant of Record. Your receipt identifies the seller. Paddle handles payment, tax, billing and refund requests under its Buyer Terms and Refund Policy.

Request a refund

Use the support link in your Paddle receipt or visit Paddle purchase support. Keep your receipt or transaction ID available. For a fault or missing activation, contact support@recipeworks.studio so we can help resolve it. Never send card details or your activation file in an ordinary support message.

Cancellation rights and eligibility

Eligibility depends on applicable consumer law and Paddle’s policy. Some purchases carry a 14-day withdrawal period. Express consent to immediate digital supply can affect that right. Special rules apply to some renewals, including UK annual subscriptions. Paddle also considers discretionary refund requests; submitting one does not guarantee approval. Faulty or misdescribed software and other mandatory consumer rights remain protected. Consult the linked policy for the rules applying to your transaction.

Stop a subscription renewing

Use the Manage subscription link in your receipt or request cancellation through Paddle purchase support. A normal end-of-period cancellation prevents future renewal and preserves access for the paid period. Cancellation and a refund request are separate actions.

After a refund

A refunded or reversed payment may revoke its paid licence. The app retains your local projects and media and applies the available Free-edition permissions. Existing exported files remain yours. Nothing on this page removes a right that cannot lawfully be excluded.